QUALITY SYSTEM

The Technical Research Centre of Finland (VTT) has on Oct. 28, 2002, certified the quality system of Mica Elektro Oy Ltd. as compliant to the ISO 9001:2000 standard.

As our Quality System states, the main goal is to sustain and continually improve the high standard of quality in our products and their supplementary functions. For our customers, a certified quality system means from year to year a higher competence of Mica products and services.

Our operations are divided into processes, whose advancement is monitored continuously. In addition to using established evaluation tools, we aim to the develop our functions trough being responsive to customer comments. To this end, we ask our customers to give us feedback by filling in our comment form

QUALITY POLICY

Mica Elektro Oy Ltd. is devoted to supply products fulfilling the specified quality criteria requirements as to their safe use, compatibility with established regulations and reliability in service. Our employees are committed to operate at the level of the expecta­tions set on us by our internal and external customers. We aim to satisfy the needs of our customer by continual quality improvements in our products, services and functions through auditing the results of our quality efforts and communicating the QC records and the principles of our quality control system to our personnel.

These goals we strive to reach in cooperation with our personnel by training, systematic work instruction and distributed responsibility on quality control and other functions defined in our quality control system.

The main principles of our quality policy are:

• On-going monitoring and improvement of company performance and quality achievements.
• Training and education of company personnel in our quality policy.